Returns & refunds
7-day window. Damaged, defective, or wrong-item shipments only.
When you can return
Within 7 days of delivery. Returns reported after this window cannot be accepted.
What we accept
- Damaged in transit
- Defective on arrival (leaking, broken seal, contaminated product)
- Wrong item shipped (mismatched SKU)
What we don't accept: buyer's-remorse returns, opened or used product (for hygiene and chemical-safety reasons), and damage caused after delivery.
All returns require the original GST invoice and intact packaging.
How the process works
- Within 7 days of delivery, WhatsApp +91-9911110367 with your order number plus photos of the damaged/wrong item and outer packaging.
- We acknowledge within 1 business day and confirm whether you want a replacement or refund.
- You ship the item back to our Ghaziabad warehouse at your cost (we share the address).
- Once received, replacement is dispatched within 2 business days, or refund is issued in 5–7 business days to the original payment method.
Refunds
- Timeline: 5–7 business days from receipt of returned goods.
- Method: Original payment method. Razorpay-initiated; the credit arrives in the same UPI / card / bank account that originally paid.
Return shipping
The customer pays return shipping. We'll share our warehouse address when the return is approved.
Questions
WhatsApp us at +91-9911110367 or email sonaagency15@gmail.com.